Refund policy

At Soul in Glaze, we take great pride in the quality and craftsmanship of our ceramic products. We want you to be completely satisfied with your purchase. By default, we do not accept returns. However, we understand that there may be special circumstances. If you believe you have a special reason for a return, please don't hesitate to contact us. It's important to note that all defects are meticulously documented and displayed in photographs when the purchase is made, ensuring full transparency in our product quality.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We encourage all buyers to record the unboxing of their items and document any visible damage at the time of delivery. This will help us expedite the process in the rare event of shipping-related damage. Rest assured, if any damage occurs during shipping, we will cover the cost and promptly provide a refund or replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leezy196@gmail.com.