Shipping policy
Shipping
All orders will be processed and dispatched on the following working day.
Within Malaysia
-
Standard: The estimated delivery duration is 3-8 working days.
-
Express: The estimated delivery duration is 1-3 working days.
Shipping Address
It is your responsibility to ensure that your shipping address is accurate and complete when placing your order. We cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Peak Season Delivery Disclaimer
While we make every effort to have your order delivered within the listed timeframes above, we are not able to guarantee an exact delivery date. Couriers may, particularly during peak times, experience delays outside of our control. We're constantly working with them to have orders arrive within the given timeframe. If your order is time-sensitive, we recommend selecting express shipping.
Shipping Damage
In the rare event that your order arrives damaged, please contact us immediately at leezy196@gmail.com with photographs of the damaged items and the packaging. We will work with you to resolve the issue promptly.
Changes to This Policy
We reserve the right to update and modify our shipping policy at any time. Please check our website for the most current version.
By making a purchase from Soul in Glaze, you acknowledge and agree to this shipping policy.
Last Updated: 30/10/2023